Privacy Policy

Company: D&S Car Wash Equipment Company LLC
Effective Date: March 25, 2026
Last Updated: March 25, 2026

D&S Car Wash Equipment Company LLC (“D&S,” “we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website and the individuals and organizations we work with. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have with respect to your information.

This policy applies to our website located at dscarwash.com and any subdomains or related pages we operate (collectively, the “Site”), as well as information collected through our contact and inquiry forms, quote request submissions, email communications, and any other digital touchpoints connected to our business.

By using our Site, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you submit directly through the Site, including through our contact forms, quote request forms, consultation scheduling, parts order requests, tech support submissions, and distributor inquiry forms. This information may include:

  • Name and job title
  • Company or organization name
  • Email address
  • Phone number
  • Mailing address or location (city and state)
  • Type of operation or business (e.g., fleet operator, c-store, car wash investor)
  • Equipment of interest or equipment currently in use
  • Project details, descriptions of issues, or other information you include in a message or form field

We may also collect information when you correspond with us by email or phone and when you request materials such as spec sheets or brochures from our Site.

1.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically by our servers and third-party tools. This may include:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (desktop, mobile, tablet)
  • Pages visited and time spent on each page
  • Referring URL (the page you came from before arriving at our Site)
  • Date and time of your visit
  • Search terms used to find our Site

This information is collected through server logs, cookies, and analytics tools as described in Section 4 below.

1.3 Information from Third-Party Platforms

If you interact with D&S through third-party platforms — including HubSpot (our customer relationship management platform), scheduling tools, or other integrated services — those platforms may share information with us as part of the integration. The privacy practices of those platforms are governed by their own policies, which we encourage you to review.

2. How We Use the Information We Collect

We use the information we collect for the following purposes:

2.1 To Respond to Inquiries and Fulfill Requests

  • Responding to quote requests, consultation requests, parts orders, and tech support submissions
  • Connecting you with the appropriate D&S team member or authorized distributor for your location and project
  • Providing information about D&S equipment, systems, and services relevant to your inquiry

2.2 To Manage Our Sales and Customer Relationships

  • Recording and managing contact information and inquiry details in HubSpot, our CRM platform
  • Routing leads to the appropriate sales representative or distributor based on location, equipment type, or inquiry type
  • Tracking the status of quote requests, project conversations, and customer relationships over time
  • Following up on submitted inquiries and open sales conversations

2.3 To Communicate with You

  • Sending responses to your inquiries
  • Sharing information about D&S products, services, events, and industry resources that may be relevant to your operation
  • Notifying you of updates to equipment specifications, support resources, or company information

You may opt out of marketing communications at any time. See Section 7 for details.

2.4 To Improve Our Site and Services

  • Analyzing how visitors use our Site to improve content, navigation, and user experience
  • Identifying which pages and resources are most useful to our audience
  • Troubleshooting technical issues

2.5 To Comply with Legal Obligations

  • Meeting applicable legal, regulatory, or contractual requirements
  • Responding to lawful requests from government authorities
  • Enforcing our terms and protecting the rights, property, and safety of D&S, our customers, and others

3. Legal Basis for Processing (EEA, UK, and Canadian Visitors)

If you are located in the European Economic Area (EEA), the United Kingdom, or Canada, we process your personal information on the following legal bases:

  • Contract performance: Processing necessary to respond to your inquiry, fulfill a request, or execute a transaction you have initiated with us
  • Legitimate interests: Processing necessary for our legitimate business interests, including managing customer relationships, improving our services, and communicating with prospective and current customers — where those interests are not overridden by your privacy rights
  • Consent: Where we have asked for and received your explicit consent, such as for marketing communications
  • Legal obligation: Processing required to comply with applicable law

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

4. Cookies and Tracking Technologies

4.1 What We Use

Our Site uses cookies and similar tracking technologies to operate certain features, analyze traffic, and support marketing activities. The types of cookies we may use include:

  • Essential cookies: Required for the Site to function. These enable navigation, form submission, and basic security features. They cannot be disabled without affecting Site functionality.
  • Analytics cookies: Used to collect aggregated data about how visitors use our Site — pages visited, time on site, traffic sources. We use this data to understand and improve Site performance.
  • Marketing and tracking cookies: Used to track visits across sessions and, in some cases, across other websites, to measure the effectiveness of our marketing and deliver relevant content.

4.2 Third-Party Tools

We may use third-party analytics and marketing platforms that place their own cookies on your device. These may include:

  • Google Analytics — for website traffic analysis• HubSpot — for CRM, marketing automation, and form tracking
  • Other tools as integrated over time

Each of these providers has its own privacy policy governing their data collection and use. We encourage you to review those policies directly.

4.3 Your Cookie Choices

Most browsers allow you to control cookies through their settings — you can choose to block or delete cookies, or to be notified when a cookie is set. Disabling certain cookies may affect how the Site functions.

If you are located in a jurisdiction where cookie consent is required (including the EEA and UK), a cookie consent banner will be presented upon your first visit to the Site. You may adjust your preferences at any time through the Site’s cookie settings.

5. How We Share Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Authorized D&S Distributors

When you submit an inquiry, quote request, or request for local support, we may share your contact information and project details with the authorized D&S distributor serving your geographic area. Distributors receive only the information necessary to respond to your inquiry. They are authorized to represent D&S equipment and services in their markets and are expected to handle your information appropriately.

5.2 Service Providers

We share information with third-party service providers who help us operate our business and our Site. These include:

  • HubSpot — CRM, marketing automation, form processing, and lead routing
  • Email service providers — for transactional and marketing email delivery
  • Analytics providers — for Site performance and traffic analysis
  • Website hosting and infrastructure providers
  • Scheduling tools — for consultation booking

Service providers are permitted to use your information only to perform services on our behalf and are contractually required to protect it.

5.3 Business Transfers

If D&S is involved in a merger, acquisition, reorganization, sale of assets, or other business transaction, your information may be transferred as part of that transaction. D&S is currently a portfolio company of Lometa Capital Partners, and any future transactions involving the company or its assets would be subject to this provision.

5.4 Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or government request, or where we believe disclosure is necessary to protect the rights, property, or safety of D&S, our customers, or others.

5.5 With Your Consent

We may share your information for other purposes with your explicit consent.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to maintain our business records, and to comply with applicable legal obligations.

For inquiry and sales-related information maintained in HubSpot, we retain contact records and associated activity for the duration of our relationship with the individual or organization, and for a reasonable period thereafter for historical reference and legal compliance purposes.
Analytics data is retained in accordance with the retention policies of the platforms through which it is collected (e.g., Google Analytics default retention settings).

If you request deletion of your information, we will process that request subject to any legal or contractual obligations that require us to retain certain records. See Section 7 for how to submit a deletion request.

7. Your Privacy Rights and Choices

Depending on your location, you may have certain rights with respect to your personal information. These may include:

  • Access: The right to request a copy of the personal information we hold about you
  • Correction: The right to request that we correct inaccurate or incomplete information
  • Deletion: The right to request that we delete your personal information, subject to applicable exceptions
  • Portability: The right to receive your information in a structured, machine-readable format
  • Objection: The right to object to certain types of processing, including direct marketing
  • Restriction: The right to request that we limit how we process your information in certain circumstances
  • Withdrawal of consent: Where processing is based on consent, the right to withdraw that consent at any time

7.1 Marketing Communications

If you have received marketing emails from D&S, you may opt out at any time by clicking the unsubscribe link included in any marketing email or by contacting us directly at the address below. Opting out of marketing communications does not affect our ability to send you transactional or service-related messages (such as a response to a form you submitted).

7.2 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected about you, the right to delete personal information, the right to correct inaccurate personal information, and the right to opt out of the sale or sharing of personal information.

D&S does not sell personal information as defined under the CCPA. If you are a California resident and wish to exercise your rights, please contact us using the information in Section 9.

7.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us at:

D&S Car Wash Supply
Email: support@dscarwash.com
Phone: 1-800-844-3442
Mailing Address: 4200 Brandi Lane, High Ridge, Missouri 63049

We will respond to your request within the timeframe required by applicable law (generally 30–45 days). We may need to verify your identity before processing your request.

8. Data Security

We implement reasonable technical and organizational measures to protect the personal information we collect and maintain against unauthorized access, disclosure, alteration, and destruction. These measures include secure data transmission (HTTPS), access controls on our CRM and internal systems, and working with service providers who maintain their own security programs.

No method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. In the event of a data breach that requires notification under applicable law, we will notify affected individuals as required.

9. Third-Party Links

Our Site may contain links to third-party websites, including our distributor partners, industry associations, and other resources. This Privacy Policy applies only to our Site and does not govern the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our Site is intended for adults engaged in commercial and business activities. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete it promptly. If you believe we have collected information from a minor, please contact us using the information in Section 9.

11. International Visitors

D&S Car Wash Supply is based in the United States. If you are visiting our Site from outside the United States — including from Canada, Australia, or other international locations where D&S operates or has customers — please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
By using our Site and submitting information through our forms, you consent to the transfer and processing of your information in the United States as described in this policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this policy. For material changes, we may provide additional notice — for example, by posting a notice on our Site or sending an email to individuals in our contact database.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of the Site after any changes to this policy constitutes your acceptance of the updated terms.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us:

D&S Car Wash Supply
Attn: Privacy
4200 Brandi Ln
High Ridge, MO 63049

Phone: (800) 844-3442
Email: support@dscarwash.com